Last updated: June 16, 2026
This Returns and Refunds policy applies to ingredient and sample orders placed with Earth Conscious Solutions (“ECS,” “we,” “us”). Because we supply bio-based industrial materials to business buyers, returns are governed by business-to-business terms that reflect how these materials are produced, packed, and qualified. The terms confirmed on your order acknowledgment govern any specific transaction.
Qualify before you order
We strongly encourage buyers to request and evaluate a sample before placing a bulk order. Samples exist so that you can confirm a material meets your specification and process before committing to volume. Because many ingredients are produced or packed to order and can be sensitive to moisture, contamination, or handling, bulk quantities are generally treated as non-returnable once shipped, except as set out below.
When returns are accepted
We will work with you to accept a return or provide a remedy where a product does not conform to its agreed specification, where the wrong item or quantity was shipped, or where a product was damaged in transit and the damage was reported promptly. In these cases we may, at our discretion and after review, replace the product, issue a credit, or refund the purchase price of the affected goods.
Return Material Authorization
All returns require a Return Material Authorization (“RMA”) issued by ECS before goods are sent back. To request an RMA, contact us at [email protected] with your order number, the product and lot, the quantity affected, and a description of the issue, including supporting documentation such as photographs or your incoming inspection results where relevant. Goods returned without an RMA may not be accepted. Authorized returns must be unused, in original packaging where practical, and shipped following any handling instructions we provide.
Non-returnable items
Evaluation samples, custom or made-to-order quantities, materials that have been opened, blended, or partially used, and products whose storage or handling conditions cannot be verified are generally non-returnable, because their condition and traceability can no longer be assured. Change-of-mind returns on bulk ingredients are not ordinarily accepted.
Refunds and credits
Approved refunds are issued to the original payment method, and credits are applied to your account, after we receive and inspect returned goods or otherwise confirm the claim. Original and return freight costs may be deducted unless the return results from our error or a non-conforming shipment. We aim to process approved refunds promptly once the review is complete.
Claims and timing
Please report shortages, transport damage, or non-conformance as soon as reasonably possible after delivery so that we can investigate with the carrier and producer. Late claims can limit the remedies available. For any return or refund question, contact us at [email protected].
This page provides general information only and does not constitute legal advice. Earth Conscious Solutions recommends that you obtain independent legal review before relying on these terms for a specific transaction.